Frequently Asked Questions

General

What are your opening hours?

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You can book through the website here link

Or, via telephone 07887781089 or 07760242729

Please note telephone orders are only taken on the following days:

10am-4pm Thursday
10am-4pm Friday
10am-4pm Saturday
10am-4pm Sunday

Booking deadline is each Sunday 4pm for pickups for the following week. Anything sent after this will be booked into the week after.

Please note: Do not call out of hours to make a booking, the phones are not monitored for incoming calls between Monday – Wednesday due to staff contacting that week’s active bookings to confirm orders with customers. This results in the phones getting blocked and delaying the office staff. If you have a query or question please leave a voice message or text and we will reply as soon as we are able to. You can also contact us via the website here link

We can’t accept orders through text, voicemail or Facebook messenger.

Do you provide boxes?

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Pigeons – we supply all boxes at no extra charge. *Please note young birds are this year’s birds, they need to be 24 days old minimum and fit into a ‘Squeaker’ box, which can carry up to 6 young birds. ‘Old’ birds have one ‘single’ box per bird.

Finches, budgies, canaries, small birds – We can supply a box on request during booking which are subject to availability during busy seasons. The boxes need to be returned to the driver upon delivery. No extra charge.

Chickens and other poultry – Chickens must be boxed correctly by sender; we do not provide boxes for chickens. Boxes should be approx. 2ft sq. and have chicken wire secured on top of the box. The box should include a water facility and food.

Owls – sender to supply own secure box with everything needed for the journey.

Hawks – must be boxed correctly and securely by the sender, we do not handle hawks. Anything needed for the journey to be included in the box.

Hedgehogs – sender to supply everything needed for journey, we can provide a cat carrier on booking subject to availability at no extra charge. Needs to be returned to driver on delivery.

Lizards, tortoises – sender to box with everything needed for journey. Staff do not handle these reptiles, we can however supply a fresh heat pack during a two day service.

Peacocks – to be boxed correctly by sender, box needs to be big enough and include food water and bedding. No extremely large carriers as this will incur an extra charge.

Parrots/exotic birds – recommended to travel in a cat carrier or small travel cage, we can provide a carrier at no extra charge subject to availability when requested on booking. Sender to provide everything needed for journey. If travelling in a cage, it must be no bigger than 3ft.

Cages – We do not transport anything in a large cage. If you require transport of a cage, it must be flat packed and will incur an additional charge where costs will be given at the time of booking when cage dimensions are submitted.

Important please read: The driver has every right to refuse a collection if the animals/birds are not boxed up correctly and safely. This is for the welfare the animals/birds when they are in transit. The driver will contact the office of any occurrences and you will still be charged for carriage.

Important note for parrots and other exotic birds: Please note that due to avian flu we have temporarily stopped the loaning out of our carrier boxes to minimise risk of cross contamination. This is for the welfare of the birds. Please ensure the sender can supply a box before making a booking. This does not affect pigeons and we will continue to supply new boxes for these.

How can I contact you?

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You can contact us through the website at this link.

For telephone bookings and general queries 07887781089 or 07760242729
Email highflyerscouriers@gmail.com
Opening hours 10am-4pm

Out of hours 07707889868
(Please only use this for issues with active collection/deliveries out of our usual opening hours. Bookings will not be accepted on this number).

Find us on Facebook here Link


How do I book?

v

You can book through the website at this link.

Or, via telephone 07887781089 or 07760242729

Please note telephone orders are only taken on the following days:

10am-4pm Thursday
10am-4pm Friday
10am-4pm Saturday
10am-4pm Sunday

Booking deadline is each Sunday 4pm for pickups for the following week.

Anything sent after this will be booked into the week after.

*Please note: Do not call out of hours to make a booking, the phones are not monitored for incoming calls between Monday – Wednesday due to staff contacting that week’s active bookings to confirm orders with customers.

This results in the phones getting blocked and delaying the office staff.

If you have a query or question please leave a voice message or text and we will reply as soon as we are able to.

You can also contact us via the website here link

We can’t accept orders through text, voicemail or Facebook messenger

Pricing

How do I pay?

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Payment can be made directly to the driver on either collection or delivery, you need to tell us which end is paying when making the booking.

Payment into the bank can be an option and sometimes a requirement.

We will discuss this with you if this is necessary. We can send account details upon request.

We cannot take payments online or over the phone.

Bird auction sites, pet shop suppliers and verified breeders have the option of an account, please contact us to discuss. Invoices can be sent on request.

Please contact us if you need an outlay to pay a seller, this is subject to our requirements and at our discretion.

What prices do you charge?

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You can view are price through the website at this link.

Delivery

Do you provide a same day service?

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Yes, however this is subject to availability and prices will increase and vary depending on details. Prices on request, contact us to discuss. Occasionally, your booking may get collected and delivered on the same day at no increase in price if it can be done on the same run with the same driver. We will always contact you in these circumstances.

Do you deliver outside of the U.K?

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No, we only deliver in mainland England*, Wales and certain areas of Scotland, and to Belfast Docks in Ireland only. *Arrangements can be made for Isle of Wight where birds can be delivered to the hovercraft port at Southsea. Contact before booking.

Do you deliver to Scotland and Ireland?

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We cover mainland Scotland weekly with some exceptions; we only go as far as Aberdeen or Inverness every 4-5 weeks. We do not cover certain PH postcodes.

If you live in the affected areas there is an alternative option to arrange to meet our drivers further down in Scotland on our weekly delivery day, please contact us in advance to arrange this.

For birds going to Ireland, please contact us to arrange.

When will my collection/delivery take place?

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Our service runs every week through the year. *

We operate on a next day service basis for most areas of the U.K**

Our pickup and delivery days are Tuesdays - Thursdays and work as follows:


Tuesday collections are from the following postcodes:


ALDAIGNNSGTN
BHDTIPNRSLTW
BREKTNWSMUB
CBECLLOXSNW
CMENLUPOSOWC
COGUMERHSPWD
CRHAMKRMSS
CTHPNSESW

PE2PE27
PE5PE28
PE7PE29
PE8PE31
PE14PE32
PE15PE33
PE16PE36
PE19PE37
PE26PE38

Tuesday collections will be delivered on a Wednesday*


*With exception to some areas which will be a two-day service, please see the Two-Day Services Areas section below.


Wednesday collections are from the following postcodes:


BCHEHHULSPRTDWV
BACVEXHXMSTFYO
BBDDFKKAMLSATR
BDDEFYLNESKTS
BLDLGLANGSRTQ
BSDNGLLDNPSTWA
CADNHDLEOLSYWF
CFDYHGLNPLTAWN

PE1PE20
PE3PE21
PE4PE22
PE6PE23
PE9PE24
PE10PE25
PE11

Your Wednesday collection will be delivered on a Thursday.


*Two-day service areas only applies to some Tuesday collections:

If your collection is on a Tuesday, and the delivery postcode is listed below, the delivery will be a Thursday.


ALDAIPNWSMTQ
BADTKTOXSNUB
BHELDPLSOW
BREXLLPOSPWC
BSECLURHSSWD
CBENMERMSW
CMGUMKSATA
COHANSETN
CRHPNNSGTR
CTIGNRSLTW

PE2PE27
PE5PE28
PE7PE29
PE8PE31
PE14PE32
PE15PE33
PE16PE36
PE19PE37
PE26PE38

When will I get a time slot?

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We will always contact you the day before a collection or delivery takes place. You will receive an estimated two-hour time slot of expected arrival. If you are unable to answer the phone, we will always leave a voice message or text message asking you to confirm receipt of this. We will not send a driver without prior notice, so if you don’t receive communication from us, it may mean that your job is on hold for some reason, and we will contact you as soon as we can.

Please don't call us asking for a timeslot, if your job is booked in you will get a call. By calling us on a Monday, Tuesday and Wednesday this results in staff not being able to dial out, which clogs up the phones and slows the process down. We have a large volume of customers to contact and by calling us to ask, this can delay us.


What if im not available on the day?

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You will need to make sure you are available on the day for your collection or delivery due to the welfare of the birds/animals. The alternatives are to rebook for the following week, or you can discuss with the office during your timeslot telephone call other arrangements within reason. Such as, leaving with a neighbour, in a loft/shed or you can request a 30-minute call from the driver if you are at work to give you time to get back for example.

This is why we strongly advise you answer the call for your time slot confirmation in case any issues arise.


How do I make a cancellation?

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If you need to make a cancellation, you need to do it at the earliest possible convenience.
We understand that birds can escape, or animals get sick so cannot travel that week.
Please contact the office to cancel.
If the phones are busy, please send a text starting with the word ‘Cancellation’ followed by address details of the job to 07707889868, this is also the out of hours number.
You can also do this by using the contact form link starting with the word ‘Cancellation’ or leaving a voicemail.
We will confirm once we have received it.

Please note, that if you do not let us know of a cancellation and the driver arrives at your address, you will still be charged our carriage fee. If this is not paid, it will trigger our debt recovery enforcement until payment is made.

Highflyers may have to occasionally cancel your job, if this happens, we will contact you to explain and rebook. Reasons for this may vary and can be due to weather (extreme heat or cold), non-payment, or logistically the job cannot be done that week due to the animal being in transit for an excessive amount of time which will be of detriment to its welfare.  Other reasons for cancelations can be due to vehicle breakdowns or driver illness, we will inform you as soon as possible in this instance. A driver has the right to refuse collection if the bird/animal is not in a suitable carrier box that may pose a risk to its welfare. Also, we do not tolerate abusive behaviour, this will also result in a cancellation. Highflyers have the right to cancel any job at our discretion.